| Role of third party |
Chiefs and elders are authority figures rooted in the community. They are not
expected to be neutral and may guide or even impose an outcome.
|
Mediators are external and impartial. They manage process only and have no
decision-making power.
|
| Communication style |
Indirect, story-based, often using parables, pauses and ambiguity to protect
relationships and save face.
|
Encourages explicit, direct statements of issues and interests to achieve clarity.
|
| Process |
Public or semi-public, ceremonial and flexible; focused on community
participation and ritual repair.
|
Private, confidential and structured into stages; emphasises procedural fairness
for the immediate parties.
|
| Key concepts |
Consensus and participation are social obligations; neutrality and voluntariness
are understood in relational terms.
|
Neutrality, voluntariness and confidentiality are core, non-negotiable norms.
|
| Nature of outcome |
Community-endorsed solutions, often sealed by apology and compensation
(pigs, mats, kava) and aimed at restoring harmony.
|
Written agreements that resolve a defined dispute between individuals, often
with a legal enforcement pathway.
|
| Underlying worldview |
Spiritual and holistic, taking account of sorcery, ancestors and the collective
well-being of the group.
|
Secular and analytical, focused on tangible issues and interests framed in legal
or psychological terms.
|